TICKET POLICIES & FAQS
Reservations
All reservations MUST be paid for when purchased.
Will Call
All phone order tickets will be held at will call.
Single Ticket Exchanges & Refunds
If unable to attend the show for which tickets were purchased, an exchange may be requested from the Box Office, subject to the following:
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Exchanges will only be for the same production and are subject to seat availability.
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Exchanges only allowed no later than 1 hour prior to the start of the show.
No refunds are allowed, except in the event the theatre needs to cancel or postpone a show.
Season Ticket Exchanges
Season Ticket sales are final. In the event unable to attend a show, please contact the Box office for an exchange. The pass will be put back to your account.
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Exchanges only allowed no later than 1 hour prior to the start of the show.
Seniors, Students, Military, & Children pricing - $17.00
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Seniors - patrons 62 years of age or older.
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Student - College students with valid ID.
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Military - all active or retired service members and their immediate family.
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Children - 17 years old or younger.
Online Orders
Those purchasing tickets online will have the option of printing their tickets at home or downloading their E-ticket to their phone. Patrons are asked to bring receipts from online purchases showing the transaction number in the event of ticketing issues.
Forms of Payment
Online we accept cards or PayPal. In-person we accept cash, checks or cards.
Ticket On Sale Dates
Ticket sales open typically four weeks prior to opening night.
Weather & Exigent Circumstances
All sales are final. There are no refunds. We will only offer refunds if we must cancel a performance due to unforeseen circumstances.
COVID-19
While visiting us, the theatre will be kept sanitized and clean. Please check out our COVID-19 Policy prior to your arrival for the current ordinances. In the event we must postpone or cancel a show, we will gladly refund you the ticket or provide a voucher for a future show.
Season Ticket Redemption
You may redeem as many of your Season Passes for any show of the season. You may use them all for one show, or use one for each, however you may choose.
Box Office Redemption
Call or email the Box Office to reserve a seat.
Online Redemption
Upon purchase – you will be given a special passcode. Something like “dept243” appears highlighted on your receipt. This passcode will allow you the book your ticket for each show.
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Go to richlandplayers.org and choose “Tickets” and then “Buy Show Tickets” from the menu on the page.
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Select your performance date and seats, then when reviewing your shopping cart, "Sign In" by entering your email you purchased Season passes with. Your account password is different from your season passcode.
Redeeming Multiple Season Tickets Online
If season tickets were purchased for other people in your home, you will have a code by the types of passes purchased. I.E. two Adult Passes purchased for one household may share a code, but a Senior Pass and Adult Pass will have different codes. With that special season passcode you will be able to book your seat for each show.
When should I arrive?
House will open 60 minutes before show time. 30 minutes before curtains up is a good amount of time to get situated at the theatre.
Photography & Video
Due to copyright laws recording is strictly prohibited. Phone use is not allowed unless specified in the pre-show announcement.
Show runtime?
Run-time varies for each show. On average shows are around 2 hours with a 15 minute intermission.
Basic Theatre Etiquette
A few simple things to consider when taking in a live show.
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Arrive early. If you are late, you may be held in the lobby until an appropriate time for seating. Latecomers disturb performers and audience members.
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Silence all cell phones.
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Refrain from getting up during a show unless absolutely necessary. There will be an intermission.
Children & Babes-in-Arms
We generally recommend our shows for children 12 years or older. Check with the Box Office if you have questions about suitability. Please no children 5 years and under.
Seating
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Clearance of cupholder to back of chair in front (note: these are non-reclining chairs): 15.5in
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Chair height floor to seat: 15.5in
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Chair back: 18x21in
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Seat: 17x19in
