Reservations
All reservations MUST be paid for when purchased.
Will Call
All phone order tickets will be held at will call.
COVID-19
While visiting us, the theatre will be kept sanitized and clean. Please check out our COVID-19 Policy prior to your arrival for the current ordinances. In the event we must postpone or cancel a show, we will gladly refund you the ticket or provide a voucher for a future show.
Individual Ticket Exchanges & Refunds
If unable to attend the show for which tickets were purchased, an exchange may be requested from the Box Office, subject to the following:
-- Exchanges will only be for the same production and are subject to seat availability.
--Exchanges only allowed no later than 1 hour prior to the start of the show.
--Exchanges will be allowed in the event that requested socially distanced seating is unavailable for a showtime requested.
No refunds are allowed, except in the event the theatre needs to cancel or postpone a show.
Season Ticket Redemption Exchanges
Season Ticket sales are final. In the event unable to attend a show, please contact the Box office for an exchange. The pass will be put back to your account.
--Exchanges only allowed no later than 1 hour prior to the start of the show.
Seating
Socially-distanced seating is available for any individual upon request via the Box Office. We will take every effort to distance requested seats and reserve the right to modify any patrons' seating selections to achieve socially distanced seating as much as possible and to adhere to state and local guidelines. In the event we must do this, we will try and put the new seat as close to the previously chosen seat as possible.
When do tickets go on sale?
Ticket sales open typically four weeks prior to opening night. Click here for box office hours.
Seniors, Students, Military, & Children pricing
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Senior prices are for patrons 62 years of age or older.
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Student prices are for College students with valid ID.
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Military prices are for all active or retired service members and their immediate family.
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Children prices are for 17 years old or younger.
Online orders
Those purchasing tickets online will have the option of printing their tickets at home or downloading their E-ticket to their phone. Patrons are asked to bring receipts from online purchases showing the transaction number in the event of ticketing issues.
Babes-in-Arms
We generally recommend our shows for children 12 years or older. Check with the Box Office if you have questions about suitability. Please no children 5 years and under.
Weather and exigent circumstances
All sales are final. There are no refunds. We will only offer refunds if we must cancel a performance due to unforeseen circumstances.
What form of payment do you accept?
Online we accept card or PayPal. In person we accept cash, checks or cards.
FAQs
Didn't find what you needed?
Contact the Box Office at
Season Tickets
Now that have reserved your Season Ticket purchase – you will be given a special season ticket passcode. Something like “dept243” appears highlighted on your receipt. This passcode will allow you the book your ticket for each show.
Go to richlandplayers.org and choose “Tickets” and then “Buy Show Tickets” from the menu on the page. Select your performance date and seats, then when reviewing your shopping cart, "Sign In" by entering your email you purchased Season passes with. Please update your user information with your personal email with a password of your choosing. Your account password is different from your season passcode. If you do not have an email address, The Players can still help you sort everything out by calling our box office at (509) 943-1991.
If season tickets were purchased for couples or for other people in your home, you will have a code by the types of passes purchased. I.E. two adult passes purchased for one household may share a code, but a senior pass and adult pass will have different codes.
With that special season pass code you will be able to book your seat for each show. Again either online at richlandplayers.org or visiting the Box Office personally. Ticket sales for each show opens up one month before opening night so you will have plenty of time to pick your seats!
You may redeem as many of your Season Passes for any show of the season. You may use them all for one show, or use one for each, however you may choose.
When should I arrive?
House will open 60 minutes before show time. 30 minutes before curtains up is a good amount of time to get situated in your seats, use the facilities, and visit the concessions.
Can I record or take pictures during the show?
Due to copyright laws recording is strictly prohibited. Phone use is not allowed unless specified in the pre-show announcement.
What should I wear to the show?
The Richland Players has no dress code. You will see a variety of outfits from casual jeans and a tee shirt, to a date night dress/tie and a button up. There is no right or wrong choice. Over all we want our audiences to be comfortable so they can focus on the show.
What is the runtime?
Run-time varies for each show. On average shows are around 2 hours with a 15 minute intermission.
What is basic theatre etiquette?
A few simple things to consider when taking in a live show.
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Arrive early. If you are late, you may be held in the lobby until an appropriate time for seating. Latecomers disturb performers and audience members.
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Silence all cell phones. Not only is it embarrassing if it goes off, but it breaks the mood for audience members! We encourage social media usage, but please do it at the appropriate time.
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Refrain from getting up during a show unless absolutely necessary. There will be an intermission. Always wait until the actors take their final bows before leaving, and exit when the show is over. Parking is a pain, but please be courteous to the show!
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Avoid wearing heavy fragrances and keep talking to a minimum (laughing and reacting to shows is always encouraged), be respectful of seatmates.
